A large electric utility sought to improve consistency in how its teams prepare for, respond to, and recover from major weather events. Storm response requires coordination across multiple operational groups, with teams making critical decisions as system conditions and restoration priorities evolve.
The utility needed a clearer operational framework that captured established practices, defined responsibilities, and supported more consistent execution throughout the storm response lifecycle.
Develop a practical storm response procedure that established a consistent approach to preparation, response, restoration, and closeout while supporting the operational judgment required during evolving conditions.
Storm response involves many interconnected activities, teams, and decisions. Responsibilities can shift as an event progresses, and changing system conditions may require operators and field personnel to adjust their approach in real time.
The utility needed to translate existing operational knowledge into clearly defined guidance that could create greater alignment across teams without making the response overly rigid. The procedure also needed to connect each stage of the event so teams understood their responsibilities, key decision points, and how their work fit into the broader response.
Mosaic collaborated with utility stakeholders to develop an operational procedure grounded in how storm response is actually managed across the organization.
Working closely with the utility, Mosaic helped organize existing practices and operational knowledge into a more consistent framework spanning storm preparation, active response, restoration, and event closeout. The process helped clarify responsibilities, decision points, coordination requirements, and handoffs between the teams involved.
The resulting procedure established a shared approach that teams could work from during major weather events while maintaining the flexibility needed to respond to changing system conditions. By combining the utility’s operational expertise with Mosaic’s procedure development approach, the engagement transformed existing knowledge into clear, practical guidance for storm response.
The utility gained a more consistent framework for coordinating storm response across the organization. By documenting operational practices, responsibilities, and key decision points, the procedure created greater clarity around how teams work together from preparation through restoration and closeout.
The result provides a stronger foundation for coordinated, consistent storm response while preserving the operational flexibility required to maintain safe and reliable service.
