A multi-state natural gas utility needed to modernize and strengthen its corrosion control program following the retirement of key leaders and the findings of an internal audit. The organization faced a significant workforce shortage, with 25% of field technician positions unfilled, while a recent merger and workforce unionization introduced additional organizational complexity. At the same time, years of budget constraints had made it increasingly difficult to keep pace with regulatory requirements, industry best practices, and long-term workforce development needs.
Develop a comprehensive, sustainable corrosion control program that improves governance, strengthens compliance, and builds the workforce capabilities needed to support future operations.
The utility lacked a unified framework to coordinate corrosion control activities across the organization. Critical knowledge had been lost through leadership transitions, staffing shortages created operational strain, and there was no structured approach for recruiting, training, and developing the next generation of corrosion technicians. Additionally, the utility needed to align multiple departments, address evolving regulatory requirements, and manage organizational change across a newly unionized workforce.
Mosaic partnered with the utility to design and implement a comprehensive enterprise corrosion control program through a two-phase approach focused on governance, workforce development, and long-term program sustainability.
During the first phase, Mosaic established and facilitated a cross-functional governance committee representing 12 departments, conducted a comprehensive needs assessment, and documented the requirements necessary to support current and future corrosion control activities. The team also developed a strategic roadmap that served as the foundation for program development and implementation.
In the second phase, Mosaic translated that roadmap into actionable program components. This included designing a corrosion apprenticeship program to create a structured talent pipeline, developing documentation covering regulatory requirements, procedures, safety expectations, and performance measures, and creating a management of change (MoC) process to support business process updates, stakeholder alignment, and training development. Together, these efforts provided the utility with a clear framework for managing corrosion control activities across the enterprise.
The project established the governance, processes, and workforce development foundation needed to sustain a consistent, compliant, and future-ready corrosion control program for years to come.
