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A large, long‑established energy utility serving customers across a large and diverse service territory partnered with Mosaic to strengthen how it responds to significant changes in standards and regulations. Both organizations recognized that regulatory compliance is a high‑risk area—particularly during audits—and that outdated or misaligned documentation and training could increase operational risk.
While the utility had existing systems and methods to manage regulatory change, Mosaic and the utility jointly identified challenges with visibility, traceability, and timely communication. Together, they set out to create a more structured, role‑based approach that ensured standards were clearly applied across the organization and updates reached the right people at the right time.
Strengthen regulatory compliance by connecting standards, qualifications, and workforce requirements through a centralized, role-based governance framework.
As regulatory standards evolved, the utility’s Gas Operations group faced growing complexity. Standards, regulations, and Operator Qualification requirements were spread across multiple systems, making it difficult to:
Working collaboratively, Mosaic and the utility recognized that without a centralized, role‑to‑task framework, the organization risked inefficiencies, compliance gaps, and increased exposure to audit findings and potential fines.
Mosaic partnered with the utility to implement Tapestry, Mosaic’s data modeling and performance support platform designed to align roles, tasks, standards, regulations, and training.
Together, Mosaic and the utility developed a data model focused on Gas Operations roles and Operator Qualification tasks. Mosaic worked closely with utility stakeholders to configure integrations with existing content management systems, enable automatic detection of significant changes, coordinate work management activities when changes occurred, and support instant delivery of updated standards and training to employees.
As part of the partnership, Mosaic supported the utility in:
With this solution in place, the utility and Mosaic established a repeatable, defensible process for managing regulatory change. The organization can now quickly detect updates, clearly identify impacted content, document decisions and outcomes, and seamlessly distribute updates to the field—resulting in stronger audit readiness, improved compliance confidence, and reduced risk exposure tied to regulatory change.
By establishing a repeatable process for tracking regulatory changes and delivering updates to the workforce, Mosaic helped the utility strengthen audit readiness, improve compliance confidence, and reduce operational risk.
