.png)
A large North American utility wanted to strengthen the competency and consistency of its vegetation management workforce, particularly pre-inspectors responsible for evaluating tree conditions and prescribing corrective work. Traditional assessment methods could measure knowledge but struggled to evaluate real-world decision-making, while field assessments lacked consistency and could not safely replicate hazardous conditions or rare scenarios.
Provide a repeatable, realistic, and defensible way to assess field competency while improving safety, reducing wildfire risk, and strengthening vegetation management decision-making.
The utility needed a solution that could accurately measure how employees apply their knowledge in the field, not simply what they know. Real-world assessments were difficult to standardize because tree conditions vary, hazardous situations cannot be recreated on demand, and supervisors often lacked visibility into the reasoning behind employee decisions. The organization needed a safe environment where workers could demonstrate competency across a wide range of scenarios while generating meaningful data to support workforce development.
Mosaic partnered with the utility to develop an immersive augmented reality (iAR) assessment solution using pass-through headset technology and the EndeaVR platform. The solution allows users to interact with realistic virtual environments, evaluate trees and hazards, make field decisions, and demonstrate competency in a controlled setting.
The program includes an interactive tutorial to prepare users for the assessment experience, a library of dynamic scenarios that simulate real-world vegetation management challenges, and embedded reflection prompts that capture the rationale behind each decision. Because all assessment data is tracked through the EndeaVR platform, the utility can analyze performance trends, identify competency gaps, and target future training efforts more effectively. The flexible design also enables rapid development of new scenarios in response to emerging risks, business priorities, or field incidents. As a result, the utility has gained a more consistent, objective, and scalable approach to evaluating field competency while improving workforce readiness and supporting safer vegetation management practices.
The utility now has an innovative assessment platform that can be expanded beyond vegetation management to support training, qualification, and performance improvement across a broad range of field operations and emergency response activities.
