.jpg)
A Midwest utility was undertaking a major operational transformation, shifting responsibility for distribution network control from the field to a centralized control room. At the same time, the utility was replacing its legacy outage management and SCADA systems with a new Hitachi ADMS platform. The transition required a new group of controllers, many with no prior operations experience, to quickly develop the knowledge and skills necessary to safely manage the distribution network from the substation to the customer meter.
Prepare personnel, processes, and technology for a successful transition to centralized distribution operations and a new ADMS platform.
The utility faced two complex initiatives simultaneously. New controllers needed to learn advanced operational concepts and procedures while adapting to a new technology platform. In parallel, the organization had to establish new control room business processes and operating procedures to support centralized network management. Without consistent training, standardized processes, and operational readiness planning, the transition posed risks to system reliability, workforce confidence, and day-to-day operations.
Mosaic partnered with the utility to develop both the workforce capabilities and operational processes required for the transition. Combining utility operations expertise with learning and development experience, Mosaic designed and delivered comprehensive, role-based training programs for controllers, control room supervisors, operations managers, field supervisors, and field personnel.
The training program included:
In addition to workforce development, Mosaic worked with the utility to design and document the business processes needed to support the new control center operating model. This included creating procedures for planned and emergency switching, hot-line holds, clearances, jurisdictional boundaries, switching language, mapping quality control, tagging, transfer schemes, and alarm management.
Mosaic also provided guidance on ADMS implementation best practices, including network model development and the integration of advanced metering infrastructure (AMI) alarms into the new platform.
With role-specific training, documented operating procedures, and a modernized control room framework in place, the utility is positioned to operate more consistently, efficiently, and confidently in its new ADMS environment.
