Mosaic's Performance Support is an integrated landscape of systems, tools and experts that empower people to easily find the guidance they need to do their job. We use the tools and technologies supported by your organization to develop relevant performance support solutions and knowledge management options that speed access to specific information just when it is needed.
Our expertise and solutions encompass a wide range of concepts and delivery mediums, including:
- Electronic Performance Support Systems (EPSS)—Online solutions that enable users to quickly access the guidance and information they need to complete the job or task at hand.
- Job Aids—Printable solutions that present the steps required to complete a task. Job aids can also be used to show process overviews or provide reminders on the safe operation of equipment, physical assets and systems.
- Knowledge Management—Well-structured, online knowledge repositories of intellectual property, frequently asked questions and answers, technical documentation and other key information.
- Access to Subject Matter Experts—Technical solutions that help connect 'people with questions to people with answers.'
- Communities of Practice—Collaboration tools to support and enable groups of like-minded people to share their knowledge, experience and expertise.
